Request Data Deletion

Your Right to Data Deletion

As a PEWOSADigital user, you have the right to request the deletion of your personal data. This page explains the process and what you need to know.

What Data Can Be Deleted?

Can Be Deleted:

• Profile information (name, email, phone)
• App usage analytics
• Marketing preferences
• Device information
• Support ticket history

Cannot Be Deleted:

• Transaction records (7-year legal requirement)
• Loan agreements and payment history
• KYC documents (regulatory compliance)
• Fraud prevention records
• Legal compliance data

Deletion Process Timeline

Submit Request

Fill out the form below with your details and reason for deletion

Verification

We verify your identity and review your request (1-3 business days)

Processing

We process the deletion of eligible data (5-10 business days)

Confirmation

You receive confirmation of completed deletion

Important Notice

Account Closure: Requesting data deletion may result in the closure of your SACCO account, depending on which data you want deleted.

Service Impact: After deletion, you may not be able to access certain services or recover deleted information.

Legal Requirements: Some data must be retained by law for 7 years for banking and financial compliance.

Submit Data Deletion Request

Email Address or Member ID *

Preferred Verification Method

What data would you like deleted? *

Profile information (name, email, phone) App usage analytics and preferences Device information and logs Customer support history All data possible (excluding legally required records)

Reason for Data Deletion (Optional)

I understand that requesting data deletion may result in account closure and loss of access to services. I acknowledge that some data may be retained for legal compliance purposes. *

Cancel

Need Help or Have Questions?

If you have questions about data deletion or need assistance with this process, our customer support team is here to help.

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